Legal

Privacy Policy

Last updated: June 2026

Brookwood AV LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit brookwoodaudio.com or engage our professional services.

1. Information We Collect

Information You Provide

We collect information you voluntarily provide, including:

• Contact Information: Name, email address, phone number, and message content submitted via our contact form.
• Project Information: Details about your AV, automation, or calibration project needs that you share during consultations.
• Communications: Records of correspondence when you contact us by email, phone, or through our website.

Information Collected Automatically

When you visit our website, standard server logs may record:

• IP address and browser type
• Pages visited and time spent on site
• Referring URL

We do not use third-party analytics, advertising trackers, cookies for tracking purposes, or user profiling tools.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide requested services
• Prepare project proposals, quotes, and service agreements
• Schedule and coordinate installation, calibration, or consulting appointments
• Send service-related communications and follow-ups
• Improve our website and service offerings
• Comply with applicable legal obligations

We do not use your information for automated decision-making or profiling.

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share information only in the following limited circumstances:

• Service Delivery: When required to coordinate with subcontractors or equipment suppliers to fulfill your project, only the minimum necessary information is shared.
• Email Service: We use Zoho Mail to send and receive email. Your contact information is transmitted securely via Zoho's SMTP servers. Zoho's privacy policy governs their data handling.
• Legal Requirements: When required by law, court order, subpoena, or other legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of business assets, with notice provided to you.
• Protection of Rights: When necessary to protect the rights, property, or safety of Brookwood AV LLC, our clients, or others.

4. Data Security

We implement industry-standard security measures to protect your information, including:

• TLS/SSL encryption for all data transmitted to and from our website
• Secure credential storage outside of publicly accessible directories
• Access controls limiting who can view your personal information
• Regular security reviews of our web infrastructure

No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your information only as long as necessary:

• Contact inquiries: Up to 3 years after last interaction
• Project records: Up to 7 years as required for business and tax records under Alabama law
• Email communications: Up to 3 years
• Server logs: Up to 90 days

6. Your Rights and Choices

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information, subject to legal retention requirements
• Opt-Out: Opt out of any marketing communications at any time
• Do Not Sell: We do not sell personal information - no opt-out is required

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

7. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has submitted information through our website, please contact us and we will promptly delete it.

8. Third-Party Links and Services

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We recommend reviewing the privacy policy of any third-party site you visit. Additionally, equipment and software products we install (such as Lutron, Control4, Savant, Home Assistant, Crestron, ISF-calibrated displays, and Dirac Live-enabled processors) are governed by their respective manufacturers' privacy policies.

9. Alabama Residents

Brookwood AV LLC operates in the State of Alabama. Alabama residents may have additional rights regarding personal information under applicable state law. To inquire about your rights or submit a data request, contact us at [email protected].

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated date. We encourage you to review this page periodically. Continued use of our website or services after changes constitutes acceptance of the updated policy.

11. Contact Us

For privacy questions, data requests, or concerns:

Brookwood AV LLC

Mobile & Baldwin County, Alabama

Phone: (251) 219-8692

Email: [email protected]